Charge 3 Black Screen

[Clive18]

Hi

I have tried everything advised on these threads to get my screen to wake up but it remains black. 

It is fully charged and vibrates when I press the on button 

Help please

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you have tried everything advised on these threads to get your screen to wake up @Clive18. 

Please confirm that you have tried restarting your tracker, the long restart and changing the clock face. 

Catch you later. 

[Clive18]

Hi
Yes...done all that. On the long restart there are plenty of vibrations but
absolutely nothing on the screen.
Clive

[AndreaFitbit · Accepted solution]

Thanks for getting back to us and for confirming that you have followed the steps @Clive18.

I understand how frustrating this could be and went ahead and created a case on your behalf and a customer support representative will contact you soon.

Have a nice day.

[m.stefantsov]

Dear Andrea!

I have the same situation with my Charge 3. Absolutely black screen, but vibrates as alarm clock every day, and vibrates while new notifications received by my phone

[AndreaFitbit]

Welcome to the Fitbit Community, @m.stefantsov. I'm sorry to hear that you're also experiencing a black screen on your Charge 3. 

Please confirm that your device is not on Do not disturb or silent mode and that you have followed the advised steps on my previous post. 

Catch you later. 

[ams55]

I am experiencing same issue with my Charge 3.  I’ve changed the clock face, did restart and the long restart and the problem persists.  Please advise.

[Andi3humps]

Hi Andrea. 

I too have the same problem, black screen, vibrates when I put on charge and gives information to phone but totally black screen. 

I have tried all the things in the previous posts but still no return of my screen.

Help please

Thanks

Andi3humps

[Noonis12]

Andrea, this seems to be a product defect as the black screen persists on my charge 3 despite exactly following instructions. I also get the vibration on long start attempt but still no success. Time to escalate this from a "case" issue to an apology and free product replacement.  Word of mouth can go viral so very quickly. 

[ams55]

Andrea,  Noonis12 has a point.  It appears that there is a defect with the Charge 3—- interesting how many posts there have been regarding the same problem.  

[SunsetRunner]

Same issue here with the Charge 3:

- Black screen.  Restart and long restart are ineffective.  Just vibrates.

- Unable to perform the "changing clock face" as the device is not pairing.

- It's been left to fully charge.

Am I basically left with a dud?

Thanks.

[Clive18]

Yes I am afraid so....I was offered 30% discount on a new watch but when I
tried to use it on an already discounted model I was told I could not use
the 30% as well which was rather disappointing considering the
disappointment of having my original watch stop working...
I just gave up.

[Embur1521]

I am in exactly the same situation as you. I have tried all of the recommendations! Now at a loss of what to do?

[Jenni12345]

I have the same issue and have tried the reset suggested. Please can you escalate this? Whilst I have been searching for answers, it’s seems this is an issue people have been having since 2019. Surely there is a fix within your system? 

[Jenni12345]

Just an update, I’ve been offered 35% discount off a new watch. I don’t think this is good enough. There is clearly an issue with this watch and we can’t all afford to buy new watches when we have purchased one we thought would last us years 

[Clive18]

I agree. It Waa extremely disappointing that the discount I was offered was
not able to be applied to a discounted item. A bit of a slap in the face
from Fitbit considering the disappointment of having a relatively new watch
suddenly stop working. This is a common issue as well.
Clive

[Sprayberry85]

I’m having the same issues with my charge 3. Black screen - I’ve tried the long restart, changing the clock face, nothing is working. It will still track, and the button vibrates, but can’t see the screen. From the replies of others, this looks like a problem that’s been going on for a while. Please help! 

[Celteca]

Andrea, I too am having the same problem. Really disappointing.

[Dogfanatic]

Same problem here.  Been trying different things for weeks to fix it, checking online, deleting the app, adding it back, re-pairing it, going into any setting I could, etc. Nothing. A flaw in the product?  

[KVox]

Same problem here. I've followed all the advice in the thread, but still nothing.