Charge 3 Black Screen

[KatjaReea]

I have done multiple restarts, smiley was shown but still I cannot see anything on my Fitbit. It’s a black screen.

the device vibrates, syncs with the app on the phone but I cannot see anything but the black screen.

can someone pls advice what to do as I cannot track anything on the Fitbit, I cannot even see the watch.

the device is charged, the steps being counted into the app etc. The issue is only the black screen.

[AlvaroFitbit]

@KatjaReea It's good that the community is growing! 

Let me help you with your Charge 3 showing a black screen and thank you for troubleshooting this issue. Since the tracker is syncing I suggest you try changing the clock face by following these instructions.

Let me know how it goes.

[KatjaReea]

Hi all, the issue still occurs. The screen is very, very dim. I can hardly see anything on my fitbit as the screen is too light. BR, Katja 

[KatjaReea]

Reminder

Still no response from Fitbit 

[AlvaroFitbit]

@KatjaReea thank you for the update.

Since the issue persists I suggest you let our Support team know about this. I noticed that you already have a ticket with them so work with them to find a solution.

Keep me posted.