Charge 3 - Black line across top of screen

[Rsalter1998]

My watch shows a small black line across the screen at the top, where the step count is on some faces and where the battery sign is when you open the stats.

tried resetting multiple times, doesn’t work.

Moderator edit: updated subject for clarity

[DuracellDave]

Same here.  The lines are increasing gradually, currently four.

[SunsetRunner]

Same problem here. THere is one black line near the top of the screen.

I bought my fitbit from Fitbit’s website and have tried resetting it and changing the clock face numerous times but they haven’t worked. Please let me know if there is anything else I can do. 

[butterfly4444]

Unfortunately, the same thing happened to me and I found no solution. I urge you that if your Fitbit is still under warranty, email them and they will send you a replacement just like they did for me!

[JamieP110]

Nothing you can do but email fitbit they will send you out a replacement for free. I didn't even get mine on the fitbit website and there is one on the way from them 

[DuracellDave]

Correction - Six!

[Mon24]

Got to fitbit.com and file a claim. I got a replacement within a week.

[amarie7989]

What if it happens to the replacement too? 😞 

[JamieP110]

I asked that when I brought it back to the shop , they said bring it back again , I got the versa instead and no problem with it and I've it about 4 weeks now

[Danfijiuk55]

My charge 3 is two weeks old and now has black line across top of screen. Looks like this is common issue - how annoying! I’ve barely used it. What support does Fitbit offer? 

[mclaugh]

I'm having the same issue. It started out with 1 line... now up to 5 this morning. I've tried restarting multiple times and nothing helps.

[JamieP110]

If you contact them , they will offer you a new replacement one or a discount on another device. I got the versa into of getting another charge 3 and have know problems with it 

[ashley.deckard]

This will be my 2nd replacement. I bought it in January and had a replacement for the same issue in February. So now here is number 2.... I wonder if I should just go to the Apple Watch if this doesn’t work.

[JamieP110]

I'd go with the versa, I did and have it at least a month and a half and no problems. Way more stuff on it than the charge 3

[LizzyFitbit]

Hi @Danfijiuk55, @mclaugh, @ashley.deckard and @JamieP110., welcome on board!

I'm sorry for my delayed response and thanks all of you for sharing detailed information about your Charge 3 behavior.

@Danfijiuk55, I was informed by our Support Team that a case was opened for you. Thanks for reaching at them and I'm sure they'll take care of you.

@mclaugh, since the restart didn't work on your Charge 3, I've gone ahead and requested a case for you, this way you can receive further help from our Support Team. They'll contact you back via email, so make sure to check your inbox.

@ashley.deckard and @JamieP110, I appreciate you for letting me know about your experiences with your previous Charge 3 and your current replacement devices. Our team constantly works on our devices, and your feedback takes a big impact to implement improvements. I appreciate your comments, and if you happen to have another concern with your replacement devices, let me know so I can request a new case for you.

I'll be around, so let me know the outcome.

[wendypayton]

I have this same issue; looks like lots of us do. My Charge 3 is updating right now, wonder if it includes a fix for this?

[mclaugh]

Mine updated this afternoon and the issue is still there.

[Meenapooja]

I have a fine black line that suddenly appeared at the top of my screen. It’s less than three months old so pretty disappointed. 

[DuracellDave]

Mine is now 6 months old and the lines have extended as far as the middle of the screen.  The Charge 3 display is simply rubbish.

[KvdL]

And since the update I did on 26 April, I have the same issue. Would appreciate a solution, thanks.

[wendypayton]

I'd like some help, too. I bought my Charge 3 Late November. What is my recourse? Do we have to hope you will send us to support, or should we demand a refund? I would like a replacement; I'm sure the rest of those here would as well. What is the process?