Charge 3 - Black line across top of screen

[Rsalter1998]

My watch shows a small black line across the screen at the top, where the step count is on some faces and where the battery sign is when you open the stats.

tried resetting multiple times, doesn’t work.

Moderator edit: updated subject for clarity

[SunsetRunner]

Mine started off with one line but since I have charged the device I now have 6 black lines across the screen. Resets to the device doesn’t improve anything.

[StephSutton]

Hi,

I’m seeing the same lines on my Fitbit screen. Please send me any information on how this can be fixed. I’ve only had my Charge 3 since January 1st. 

Thank you

[LizzyFitbit]

Hi @wendypayton, @Meenapooja, @DuracellDave, @KvdL, @StephSutton and @SunsetRunner, welcome to the Community. It's nice to hear from you @mclaugh!

@wendypayton, @Meenapooja, @DuracellDave,@KvdL and @StephSutton, thanks for sharing detailed information about your Charge 3 behavior. I see your point of view about this situation and, just in case you're not done so, I'd suggest to try restarting your Charge 3.

@SunsetRunner, I appreciate your efforts in performing the restart and because it didn't work, I'll request a case for you so our Support Team can give you a hand. They'll contact you via email, so make sure to keep an eye on your inbox.

@mclaugh, thanks for getting in back and letting me know that the update didn't help to our device's screen. I was informed by our Support Team that your case is on their hands, so please follow their instructions as I'm sure they'll take care of you. 

I'll be around, so let me know the outcome.

[wendypayton]

Thanks, Lizzy. I performed the restart; multiple thin black lines still visible on top 20% of screen. Thanks for any help you can provide!

[LizzyFitbit]

Hi @wendypayton. It's great to hear from you!

You're welcome, and thanks to you for confirming that you've tried the restart process. Because it didn't work, I've gone ahead and requested a case for you. Our Support Team will contact you shortly, so make sure to check your inbox.

Keep me posted! 😉

[StephSutton]

I also restarted my Fitbit Charge 3 and the lines are still on the top part of the screen.

Stephanie

[LizzyFitbit]

Hi @StephSutton, it's great to hear from you!

Thanks for having tried the restart process. Because the display isn't working properly, I've contacted our Support Team so they can create a case for you. You'll receive an email from them shortly, so keep an eye on your inbox.

See you around.

[jayct03]

Hi @LizzyFitbit 

We are also having the same issue where we have 4 black horizontal lines across the top of the screen. These started appearing just after the latest update.

Like other users we have also tried the rebooting and the clearing data options.

Please help.

Thanks

[SunsetRunner]

Hi @LizzyFitbit 

I am also having a problem with a black line on my Charge 3 after the recent update, I have only had this watch since March 2019 - I have tried doing a factory reset, changing clock face etc but no change, please advise?

[amarie7989]

Just get in touch with customer support and most probably they will send you a new one. They did for me 🙂

[KateFitbit]

@amarie7989 thanks for your assistance here!

@SunsetRunner I went ahead and created a case for you. Someone from our support team should be reaching out shortly.

[SunsetRunner]

Thank you

[LizzyFitbit]

Hi @jayct03, it's nice to see a new member around. Welcome back @SunsetRunner.

@SunsetRunner, I'm happy to see that a case was created for you, and rest assured that our team will take care of you.

@jayct03, thanks for letting me know that your Charge 3 display isn't working correctly, as well for the steps tried, including the restart. I've contacted our Support Team and they'll create a case to continue helping you via email, so make sure to check your inbox.

Keep me posted. 😉

[amarie7989]

You’re welcome 🙂

[KvdL]

Hi Lizzy,

I have restarted multiple times already, to no avail. I would appreciate a solution.

[MarreFitbit]

Hello there @KvdL! Thanks for restarting your Charge 3 several times already. 

Since the black line is still appearing, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

We'll be around if you need anything else in the meantime.

[RoselynSavinon]

Hi.

I am experiencing a similar problem with my Charge3. I have 2 black lines at the top of the screen and one black line down the right side of the screen that obstructs the view of the last number on the bottom right of the screen. My Charge3 was given to me as a Christmas gift. I'd hate to have to return it. I have reset the device and changed clock faces a few times, but still have the black lines. Help, please!

[kmsmith1991]

I have recently had black lines to show up on the top of my screen. It now has four lines. I have reset my device but it hasn’t gone away. 

[Juliez0707]

I am having the same issue

[Lindsay54]

My watch has just developed this problem too. Very disappointing as it is only two weeks old and I was loving it....