Charge 3 Black screen

[ruchiratrivedi1]

I have a black screen on charge 3. I can see green light at the back and the device vibrates if I press the side button. But the screen doesn't turn on and it doesn't connect to the app. I have already tried connecting to power and press it for 15 seconds. [Still black screen]

[EdsonFitbit]

Welcome to the Fitbit Community, @ruchiratrivedi1.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

In addition to the long restart, you can perform a regular restart.

If your Tracker is syncing, please try to change the clock face by following these instructions:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3 tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.

[ruchiratrivedi1]

Hi @EdsonFitbit,

Thanks for responding. The device is not syncing so can't try changing the clock face. I tried to perform a regular restart, the tracker did vibrate but it did not display a smile face.

Thanks,

Ruchira

[EdsonFitbit]

Thanks for your response, @ruchiratrivedi1.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.