Charge 3 Screen fading

[dmogta]

Hi there ! My Fitibit charge 3 screen starts to fade away ... when outside is just impossible to read screen. Already checked and confirm screen brightness set to normal, have rested twice but remains same =[ Any help !?

[EdsonFitbit]

Welcome to the Fitbit Community, @dmogta.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

Please make sure Do Not Disturb (DND) and Sleep Mode are turned off. For instructions on how to navigate your Tracker, please visit this article.

In addition to the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If you continue having difficulties, please try to change your clock face:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3 tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.

[EileenLB]

This has been driving me crazy, too!  Someone from support just helped me fix mine.  Go to settings on your Fitbit (you'll need to go to a dark room to read the screen), and press the button to get to settings.  See if you have sleep mode on.   If you do, that will dim your screen no matter what your brightness settings are.  I also found I had "do not disturb" on, so none of my reminders or alarm settings were working. Hope this helps.

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The first part of your answer is helpful, but some of us need more detailed instructions on how to check the DND and sleep mode settings.  Especially when we can't see the screen.  All of the other info on how to do a restart and choose a clock face wasn't helpful at all - at least in my situation.

Moderator edit: format

[dmogta]

Hi @EdsonFitbit thanks for the prompt reply.

I have done all checks you mentioned (DND, Sleep mode and Brightness).

Performed long restart and changed clock face as per procedure but no changes results on screen brightness =[

Is there any other instruction or it means that my charge 3 is doomed ? 

Thank you in advance !

[SammiJxx]

Absolutely no help at all

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Please tell me how - its driving me crazy

Moderator edit: format

[EdsonFitbit]

@EileenLB Thank you for visiting the Fitbit Community. I'm glad to hear that you've resolved the issue with your Fitbit Charge 3.

@dmogta Thank you for the information provided. If you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

@SammiJxx Thank you for visiting the Fitbit Community. I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.