Charge 3 Blank Screen

[ColinAnthony]

Hi my screen went dim and has now gone completely blank. I have tried to change the clock face and also follow the instructions to reset but it hasn't made any difference. Looking for Fitbit for further assistance please.

[LiliyaFitbit]

Welcome to the Fitbit Community, @ColinAnthony.

I am sorry to hear your Charge 3 screen is completely blank. Thanks for trying to resolve this and I am here to help. Since you've tried to restart the tracker and change a clock face, I recommend doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes, I'll be around. 

[Jbychu]

Hi, I followed the instructions but the screen is still blank.
The device has vibrated, but nothing has appeared on the screen

Obtener Outlook para iOS

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jbychu.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts to resolve this by following the instructions provided. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox.

Let me know if you have any questions.

[ColinAnthony]

I have tried this long restart, it made all the right vibrations but the screen is still blank.

Any other suggestions?

Thanks Colin

Sent from my iPhone

[EMMABLACKFORD24]

My fitbit is doing the exact same thing, 

😭

[LiliyaFitbit]

Welcome to the Fitbit Community, @EMMABLACKFORD24. Thank you for your reply, @ColinAnthony.

@ColinAnthony I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@EMMABLACKFORD24 Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling and would like to confirm if you've tried the troubleshooting instructions from this post?

Looking forward to your response. 

[ColinAnthony]

Yes Emma

That’s what I tried and followed the instructions on that post but the screen is still blank

Sent from my iPhone

[LiliyaFitbit]

Hi @ColinAnthony, thank you for your response.

I appreciate the additional details. I could see that our Support team got in touch with you and helped you resolve the issue. Thank you for working with them. 

I'll be around if you have any questions. 

[ColinAnthony]

Hi my Fitbit charge 3 screen has gone blank I have tried all the suggestions to reset but it has not solved the problem,  can you assist please 

[Catewilborn]

I did this and nothing happened.  My screen is still blank-- I also tried the other steps first.

[Manda_c]

Hi 

My fitbit screen remains blank, tried all steps above to no avail can you please help 

[GerhardE]

Hi All, My Fitbit Charge 3 also died yesterday. Screen blank, does not react to pressing button, does not sync, lights on the back is also dead.

I tried the suggestions here, but no luck. When I have it in the charger, and I hold the button, it vibrates for about 8 seconds and then stops vibrating. Nothing else happens. I have taken it out of the charger and placed it back. Still nothing.

I have press the button for 15 sec while in the charger, nothing.

I have check that the contacts are clean and touching correctly.

When I take it out of the charger and hold the button it just continues vibrating. I gave up after about 30 seconds. Nothing happened.

[GerhardE]

Ok, I do not know what happened, but somehow my Phone linked to the Tracker again (I left the Tracker in the charger so maybe the battery was not fully charged before) and it seems like there was an update which did not finish. I just saw a quick completing update message come up. Now the tracker seems to be working again.

[WilsonFitbit]

Hello everyone. @ColinAnthony, @Catewilborn, @Manda_c, @GerhardE, welcome to the community forums! 

Thank you for the information and the troubleshooting steps you've followed! @ColinAnthony @Catewilborn @Manda_c if you have restarted your Fitbit devices and the inconvenience has persisted, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

@GerhardE I appreciate your help and I'm glad to know that your Charge 3 seems to be working now. If you have any other questions, please note that you can create a new thread or post here. 

See you around.