02-15-2021 13:45
02-15-2021 13:45
Hi, my Charge 3 screen is no longer turning on when I lift my wrist, I have to press the side button. Also, it's stopped vibrating / alerting about steps per hour, hitting 10,000 steps etc. I've restarted both from device & when charging many times but it's not resolving the problem. Can anyone help please? Its still recording the info & syncing with my phone. I've checked the settings on device & phone & all seems normal.
Answered! Go to the Best Answer.
02-15-2021 13:54
02-15-2021 13:54
I suspect you have either Screen Wake turned off and/or are in Sleep Mode.
Hold in left side button a few seconds. For 'Sleep' you want a diagonal line through it; for 'Screen Wake' below that, you want a bright light bulb. They are both tap to toggle on or off.
Screen Wake would prevent just screen on with wrist turn; Sleep Mode does that plus a few other things, I think putting into Do Not Disturb and keeping screen dim.
02-15-2021 13:54
02-15-2021 13:54
I suspect you have either Screen Wake turned off and/or are in Sleep Mode.
Hold in left side button a few seconds. For 'Sleep' you want a diagonal line through it; for 'Screen Wake' below that, you want a bright light bulb. They are both tap to toggle on or off.
Screen Wake would prevent just screen on with wrist turn; Sleep Mode does that plus a few other things, I think putting into Do Not Disturb and keeping screen dim.
02-15-2021 13:58
02-15-2021 13:58
Johnny, you're a genius, that's done it! Thanks so much. I wasn't aware I'd been into to Sleep section before. 😂 Thanks again.
02-17-2021
04:37
- last edited on
07-05-2024
16:30
by
MarreFitbit
02-17-2021
04:37
- last edited on
07-05-2024
16:30
by
MarreFitbit
Hello @8931helen, welcome to the community forums! @JohnnyRow it's great to see you around and thanks for your input!
Thank you for the troubleshooting steps you've followed! I was able to see that @JohnnyRow provided information about your inquiry. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.
Have a great day!