02-14-2021
09:08
- last edited on
02-16-2021
11:45
by
AnaFitbit
02-14-2021
09:08
- last edited on
02-16-2021
11:45
by
AnaFitbit
Hello,
My charge 3 has stopped working correctly. How do I send it back for repair? Can someone send me a link to the fit bit site that handles warranty issues? The charge 3 was purchased on February 27th.
ps. I tried everything on this forum to reboot, restart, reset. It's a mystery.
Thanks for the advice.
Moderator Edit: Clarified subject
02-14-2021 10:48
02-14-2021 10:48
Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options
02-17-2021 05:31
02-17-2021 05:31
Hello @Vtroger, welcome to the community forums! @Odyssey13 it's great to see you around and thanks for your input!
I was informed by the Support Team that you contacted them and they are currently working on your case. Once they have more details, please note that they will be contacting you via email. Keep an eye on your inbox.
Have a great day!