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Charge 3 stopped working

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‎02-14-2021 09:08 - last edited on ‎02-16-2021 11:45 by Fitbit Moderator

‎02-14-2021 09:08 - last edited on ‎02-16-2021 11:45 by Fitbit Moderator

Hello,

My charge 3 has stopped working correctly.  How do I send it back for repair?  Can someone send me a link to the fit bit site that handles warranty issues?  The charge 3 was purchased on February 27th.

ps.  I tried everything on this forum to reboot, restart, reset.  It's a mystery.

Thanks for the advice.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-14-2021 10:48

‎02-14-2021 10:48

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎02-17-2021 05:31

In response to Odyssey13

‎02-17-2021 05:31

Hello @Vtroger, welcome to the community forums! @Odyssey13 it's great to see you around and thanks for your input! 

 

I was informed by the Support Team that you contacted them and they are currently working on your case. Once they have more details, please note that they will be contacting you via email. Keep an eye on your inbox. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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