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Charge 3 quick view & step notifications not working

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‎02-15-2021 13:45

‎02-15-2021 13:45

Hi, my Charge 3 screen is no longer turning on when I lift my wrist, I have to press the side button. Also, it's stopped vibrating / alerting about steps per hour, hitting 10,000 steps etc. I've restarted both from device & when charging many times but it's not resolving the problem. Can anyone help please? Its still recording the info & syncing with my phone. I've checked the settings on device & phone & all seems normal. 

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‎02-15-2021 13:54

‎02-15-2021 13:54

I suspect you have either Screen Wake turned off and/or are in Sleep Mode.

Hold in left side button a few seconds.  For 'Sleep' you want a diagonal line through it; for 'Screen Wake' below that, you want a bright light bulb.  They are both tap to toggle on or off.

Screen Wake would prevent just screen on with wrist turn;  Sleep Mode does that plus a few other things, I think putting into Do Not Disturb and keeping screen dim.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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3 REPLIES 3

‎02-15-2021 13:54

‎02-15-2021 13:54

I suspect you have either Screen Wake turned off and/or are in Sleep Mode.

Hold in left side button a few seconds.  For 'Sleep' you want a diagonal line through it; for 'Screen Wake' below that, you want a bright light bulb.  They are both tap to toggle on or off.

Screen Wake would prevent just screen on with wrist turn;  Sleep Mode does that plus a few other things, I think putting into Do Not Disturb and keeping screen dim.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎02-15-2021 13:58

In response to JohnnyRow

‎02-15-2021 13:58

Johnny, you're a genius, that's done it! Thanks so much. I wasn't aware I'd been into to Sleep section before. 😂 Thanks again. 

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‎02-17-2021 04:37 - last edited on ‎07-05-2024 16:30 by Fitbit Moderator

In response to 8931helen

‎02-17-2021 04:37 - last edited on ‎07-05-2024 16:30 by Fitbit Moderator

Hello @8931helen, welcome to the community forums! @JohnnyRow it's great to see you around and thanks for your input! 

Thank you for the troubleshooting steps you've followed! I was able to see that @JohnnyRow provided information about your inquiry. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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