Charge 3 Blank screen

[Robinsy]

I have a Charge 3 which was a second replacement to a faulty one now with the same issue (appears to be quite common apparently). Three months ago the screen began to have some dead spots where the display was no longer working. It was annoying but as I was able to change the clock display and I could still see my data, I was willing to deal with it as I had placed a pre-order for a Luxe tracker. 3 days ago that all changed - now the screen is completely blank and despite having tried several times to restart the tracker using (long and short versions) the display remains black. The device still tracks to my phone app which defeats the purpose of having it as I may as well just carry the phone around. Extremely frustrated especially as there appears to be no customer support in sight as adding to this the delivery date on the Luxe tracker has also been delayed. 😠

Moderator edit: subject for clarity

[Crystal18]

I've had my charge 3 for almost 2 years and I'm having the same problem. It seems the lights on the screen are dead. I've done all the troubleshooting suggested and nothing has resolved the problem. 

[WilsonFitbit]

Hello @Robinsy. It's great to see you around. @Crystal18 Welcome to the community forums. 

I'm very sorry for the experience and thank you for the information, for the troubleshooting steps you've tried and for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. 

Also, make sure to explain the inconveniences and mention the troubleshooting steps you've tried, this way they can assist you from there. 

@Robinsy I was also able to see that you reached out to our Support Team regarding your Luxe and they provided information and assistance. If you still have questions about your order or if you need further assistance, I recommend updating your case or contact them one more time and they will be glad to continue working on your case. 

See you around. 

[Luyewhoon]

Fong iPhone8

[WilsonFitbit]

Hello @Luyewhoon. Welcome to the community forums! 

---

@Luyewhoon wrote:
Fong iPhone8

---

Seems that your post doesn't contain more information. If you have any questions or inquiries, please let us know. 

I'll be around.