Charge 3 Clock face

[admwndsr83]

I run my charge 3 through the windows app.  When I try to change my clock face, the app shows the thinking spiral, but never completes the process.  Has anyone discovered how to get the clock face to switch?

[Really20]

Mine says it’s 8:23 when it’s 8:32am and the is only a small part of my problems.

[RunningBrit]

Just got a Charge 3 and was having the same problem changing the clock face using the app on my older phone. In a chat session with Fitbit, I found out the phone is incompatible - it syncs the data fine but is unable to do certain functions.  Added the app to a newer phone and was able to change the clock face straight away.  Hope this helps and good luck!

[admwndsr83]

Thanks, it probably just won't work with my computer.

Adam W Windsor
Founder, Anagennisi Ministries
Isa. 50:4; Phil. 3:13-14
*I never have any difficulty believing in miracles, *
*since I experienced the miracle of a change in my own heart.*


*Augustine*

[robman501a · Accepted solution]

I have the same issue. 

Once I go to 'clocks -> all clocks -> (select one that I want)', it justs gives me a white box with a blue spinning wheel.

I've contacted Fitbit Support via twitter and nothing has changed. I suspect it might be a bug in the Windows 10 PC app since I've seen it posted in here multiple times with other models.

For me, it just stopped working once I took the May 2020 feature update for Windows 10. I can't roll back to the previous build of the OS though. I've told Disk Cleanup to delete the old installation, since my PC works fine.

[DrHerb]

Bought a new phone, works as a charm. Just glitch of modern marketing.

[markretired]

I have the EXACT same issue.  Using my Windows 10 application on my laptop, once I go to 'clocks -> all clocks -> (select one that I want)', it justs gives me a white box with a blue spinning wheel that turns and turns ... No matter which new clock face I try to select.  My Charge 3 syncs up fine, but can't change the clock face.

I've contacted Fitbit Support and spent hours on the phone to them. The last session said that it seems it is a fitbit application error and not a fitbit device errorr and it "is a known problem" for some time.  They said they will try to escalate the problem, but they have no idea if or when it will be fixed.  I then asked support member if I have a fitbit Charge 3 with a KNOWN bug, and loss of full functionality with no known date of change or repair, can I return this device and get my money back?  He said he didn't know and would have to get back to me ... that's been over a week now!!!!

I agree it seems it might be a bug in the Windows 10 PC app since I've seen it posted in here multiple times with other models, but why is it taking Fitbit so long to assign a programmer to fix it???

[markretired]

I have the EXACT same issue as other users have posted here, but I don't see any answers with a solution.  Using my Windows 10 application on my laptop, once I go to 'clocks -> all clocks -> (select one that I want)', it just gives me a white box with a blue spinning wheel that turns and turns ... No matter which new clock face I try to select.  My Charge 3 syncs up fine, but can't change the clock face.

I've contacted Fitbit Support and spent hours on the phone to them. The last session said that it seems it is a fitbit application error and not a fitbit device error and it "is a known problem" for some time.  They said they will try to escalate the problem, but they have no idea if or when it will be fixed.  I then asked support member if I have a fitbit Charge 3 with a KNOWN bug, and loss of full functionality with no known date of change or repair, can I return this device and get my money back?  He said he didn't know and would have to get back to me ... that's been over a week now!!!!

I agree it seems it might be a bug in the Windows 10 PC app since I've seen it posted in here multiple times with other models, but why is it taking Fitbit so long to assign a programmer to fix it???

[markretired]

I have the EXACT same issue as other users have posted here, but I don't see any answers with a solution.  Using my Windows 10 application on my laptop, once I go to 'clocks -> all clocks -> (select one that I want)', it just gives me a white box with a blue spinning wheel that turns and turns ... No matter which new clock face I try to select.  My Charge 3 syncs up fine, but can't change the clock face.

I've contacted Fitbit Support and spent hours on the phone to them. The last session said that it seems it is a fitbit application error and not a fitbit device error and it "is a known problem" for some time.  They said they will try to escalate the problem, but they have no idea if or when it will be fixed.  I then asked support member if I have a fitbit Charge 3 with a KNOWN bug, and loss of full functionality with no known date of change or repair, can I return this device and get my money back?  He said he didn't know and would have to get back to me ... that's been over a week now!!!!

I agree it seems it might be a bug in the Windows 10 PC app since I've seen it posted in here multiple times with other models, but why is it taking Fitbit so long to assign a programmer to fix it???

[DrHerb]

As a reply to your email, I bet that the phone OS wasn't up to date. I
bought a Android 9, with Bluetooth 5 phone and it works as a charm. But on
top of that. The app is still far from doable. Multibillion company is
incapable to create the reliable free software for costumers who paid £90
for tracker and £150 for phone they didn't need. So 240 pounds to make it
just operational. But VO2 still doesn't work. Disaster.

[raa_]

I have tried to change my clock face over 8 months and still not working. Nice to know that if I I had enough money buy new phone or computer I could do it! Atleast now I know that there is nothing I can do to this, I just would love to have date there