Dead pixels on Charge 3 screen

[roby06]

Hey Fitbit Team,

I purchased my fitbit last year around october and now it has dead pixels above the screen. I can’t even tell the time. Any help would be appreciated. 

Moderator Edit: Clarified subject

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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[AlvaroFitbit]

@roby06 It's great to see you in the Community! 

Let me help you with this. You don't mention any troubleshoots so I suggest you restart your tracker before contacting Support like @Odyssey13 kindly suggested by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[roby06]

Hey Alvaro, 

I did exactly as said and nothing happened. There are dead pixels still

[AlvaroFitbit]

@roby06 thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.