Charge 3-Dim Screen/Cannot Read

[CAgirl805]

My Charge 3 has a dim screen...a lot of the times I cannot even read it in normal light and can only read it in complete darkness. A lot of the times, I have to check on the app on my phone to see my statistics, since I am unable to view it on the screen of my Charge 3.  have had my Charge 3 since Christmas 2018. I understand that Fitbit only offers a 1 year warranty, which is convenient to them, as they seem to fail once you are out of their warranty period. I have read through the forums and it seems that there are hundreds, if not thousands, of other people who are having the same issue. 

1. I have checked all the settings to ensure it is not in sleep mode or DND mode.
2. I have done the restart by plugging it into the charger, then pressing and holding the button on the tracker for 8 seconds to restart. 
3. I have checked the brightness and made sure it was set to Normal....not dim and not Auto
4. I contacted Fitbit support via chat and was told that since my Charge 3 is out of warranty, they are unable to replace it. They offered me a 35% discount to purchase a new one and told me that they do not offer this discount to everyone and only to loyal customers, which seemed like something they say to make themselves sound better.
   1. NOTE: They don't even sell the Charge 3 on their website anymore and only have the Charge 4, which is $150. With the lousy 35% discount, that is still almost $100, which is not realistic to spend during this pandemic. 

I can't seem to get any help on this issue from Fitbit, as they are not standing by their product. Several years ago,  I received great support from Fitbit, who did everything possible to make sure I was a satisfied customer, even if my tracker was out of warranty. Now, they do not seem to care about standing by their products, which seem to fail conveniently outside of their 1 year warranty period. They only want to sell a new one with a puny 35% discount. Any suggestions on getting a replacement from Fitbit? I have seen other owners in the Fitbit forums who have received replacements somehow, even when out of warranty. 

[JohnnyRow]

Often it is helpful to know if an issue has always been that way (maybe the Charge 3 is just not bright enough so settings will not help), or if it used to be better, then got worse; and if it got worse, has it been a gradual, or sudden change.

[CAgirl805]

Thanks for your response. It used to be better, as far as brightness. I was able to easily see the time, as well as fitness statistics in daylight outdoors, indoors or wherever I was at. The issue with my screen being dim has happened recently. Sometimes, when I tried checking the screen outside, the screen was so dim that I could not see anything at all. It seems like the edges of the screen are fading, and the rest of it is dimmer than it used to be.

[Joemacky]

I also hate my Charge 3!  Cannot see it outside which is where we exercise, especially during the pandemic.  Did you buy another brand?

[CAgirl805]

I ended up getting a Versa 2 and am loving it so far. Fitbit sent me a discount code to use and I purchased extended warranty for this one, just to be safe. 

[WilsonFitbit]

Hello everyone. Thanks for participating in the community forums. 

I'm very sorry for the experience and thank you for taking the time to provide your feedback. @Joemacky I was able to see that you reached out to our Support Team for this inconvenience and if the issue still persists, I recommend contacting them one more time to receive further assistance. Please note that you can contact them through chat or over the phone. Click here to get connected. 

Also, make sure to explain the situation and mention the troubleshooting steps you've tried, this way they can assist you from there. @CAgirl805 I appreciate your response and I'm glad to hear that you now have a Versa 2. Hope you can continue tracking towards your fitness goals. 

See you around.