Dim screen on Fitbit Charge 3

[tj24]

Why is the screen so dim on my Fitbit Charge 3 and the brightness level is on Normal which is the brightest option? What do I need to do to fix this problem?

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @tj24. Welcome to the community forums. 

Thank you for the information. Please make sure that Sleep mode isn't activated on your Charge 3, when this setting is enabled, the screen's brightness is set to dim. 

If that is not the case, I suggest you to perform a restart to your Charge 3, by doing the steps from this link: How do I restart my Fitbit device?

Hope this helps. 

[tj24]

Doing the restart did not change anything. The screen is still very dim &
hard to read.

[WilsonFitbit]

@tj24 Thank you very much for your reply. 

Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. Please note that you can contact them through live chat or over the phone. Click here to get connected. 

Make sure to explain the situation and the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.