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Charge 3 Dim screen

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‎07-17-2021 14:57 - last edited on ‎07-19-2021 04:25 by Fitbit Moderator

‎07-17-2021 14:57 - last edited on ‎07-19-2021 04:25 by Fitbit Moderator

I've had my Fitbit charge 3 now for at least 2 years. I wear it everyday so I think it's done well so far. I'm afraid it is now getting to old 😥I don't feel like it's counting my steps as accurately as it used to and the screen has become really dull. I have to shelter it from any light source to be able to see the screen. Is it becoming to old or is there something I can do? I don't really want to buy a new one for sentimental reasons ☹

 

 

Moderator edit: subject for clarity/format

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‎07-19-2021 04:36 - edited ‎07-19-2021 04:38

‎07-19-2021 04:36 - edited ‎07-19-2021 04:38

Hello @Zoehun_1992. Welcome to the community forums. 

 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Regarding your question, I'd like to let you know that some inconveniences may occur due to normal wear and tear from everyday wear. 

 

For the screen inconvenience, I'd recommend visiting the following thread for additional tips and suggestions on how to help with screen inconveniences. Nevertheless, if those tips don't help, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected.

 

In addition, please make sure to provide a brief explanation of the screen inconvenience along with the steps accuracy issue and mention the troubleshooting steps you've followed, this way our Support Team can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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