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Charge 3-Distance changed after syncing

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‎10-04-2021 19:59 - last edited on ‎10-05-2021 17:24 by Fitbit Moderator

‎10-04-2021 19:59 - last edited on ‎10-05-2021 17:24 by Fitbit Moderator

I just got a Charge 3 used yesterday, and today I took it out for just a just under 70km long bike ride. During the ride on my wrist both the speed and distance seemed completely accurate, but after I got home I connected my phone back to wifi and checked the stats, found this, somehow only did 0.77km, despite on the fitbit itself it said about 68.5km before I ended the session.

Moderator edit: updated subject for clarity
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‎10-05-2021 17:23

‎10-05-2021 17:23

Welcome to the Fitbit Community, @jackiekan.

 

Thank you for the information provided.

 

I would recommend checking the online Dashboard to see if your activity is there. Please click here.

 

Please let me know how it goes.

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