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Charge 3 Factory Reset Fails

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‎05-15-2021 10:32 - last edited on ‎05-15-2021 10:50 by Fitbit Moderator

‎05-15-2021 10:32 - last edited on ‎05-15-2021 10:50 by Fitbit Moderator

When performing a factory reset on my charge 3, it returns with the current data last logged. I can press the check mark under clear user data, after it reboots it does not factory reset. Any ideas what could be wrong with it?

 

 

Moderator edit: subject for clarity/format

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‎05-15-2021 10:44

‎05-15-2021 10:44

Hello @Gsxr750. Welcome to the community forums! 

 

Thank you for the detailed information. Your Charge 3 should erase the data after following these steps. Since this is not the case, I recommend contacting our Support Team for further assistance since I'm not sure why it doesn't complete the process. You can contact them through chat or over the phone and you can click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

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‎05-15-2021 10:44

‎05-15-2021 10:44

Hello @Gsxr750. Welcome to the community forums! 

 

Thank you for the detailed information. Your Charge 3 should erase the data after following these steps. Since this is not the case, I recommend contacting our Support Team for further assistance since I'm not sure why it doesn't complete the process. You can contact them through chat or over the phone and you can click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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