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Charge 3 GPS disconnecting

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‎05-15-2020 10:40 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-15-2020 10:40 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

Hi, I’ve had my Charge 3 since last August and never had any problems until this week with GPS. It connects when the screen is on but then when it auto locks it looses connection. I’ve made sure all the settings are correct and they are, tried turning Bluetooth on and off etc and still not working. Any ideas?

Thanks in advance.

 

 

Moderator Edit: Clarified subject

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‎09-16-2020 12:03 - last edited on ‎11-06-2025 09:18 by Fitbit Moderator

‎09-16-2020 12:03 - last edited on ‎11-06-2025 09:18 by Fitbit Moderator

Welcome to the Forums, @Sharonhawkes.

Thanks for troubleshooting this GPS issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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