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Charge 3 GPS, swiping and syncing issues

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‎01-02-2020 07:47 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

‎01-02-2020 07:47 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

My Charge 3 is connected to my phone via Bluetooth, and my phone says that "Connected GPS is running" constantly. It has been running for the past day or two, and I cannot turn it off. I am also having trouble syncing the Charge 3 to my phone.

 

In addition, the side button on the actual device doesn't seem to work properly.  When I press the button, the screen turns on, but I can't swipe to other menus or turn the screen off by pressing the button again.

 

I am using a Pixel 3 running Android 10.

 

 

Moderator edit: subject for clarity

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‎01-03-2020 10:56

‎01-03-2020 10:56

Welcome to the Community, @newothegreat.

 

About the "Connected GPS is running", are you seeing this at the moment of selecting any type of activity?. The syncing, follow the steps in the article: Why won't my Fitbit device sync?.

 

And the swiping, I recommend restarting the unit by follow the steps in the help article: How do I restart my Fitbit device?.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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