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Charge 3 Going Crazy

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‎07-24-2020 06:58 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-24-2020 06:58 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

This morning, I tried to charge my Charge 3 for the first time since the most recent update.  But upon connecting it to the charger, the Charge 3 immediately began acting crazy, skipping from one screen to the next and back, blinking on/off, selecting random options.  I've attempted several long restarts, all to no avail.  Help!

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3 REPLIES 3

‎07-24-2020 07:37

‎07-24-2020 07:37

My charge 3 is going from the clock face to the screen wake & notifications screen and deselecting & selecting without me touching it. 

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‎07-24-2020 07:55

‎07-24-2020 07:55

I spent 30 minutes in a Chat with Support.  They had me try a restart, which didn't do anything, and then offered a 25% discount on "select devices".  Otherwise, no help.

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‎07-24-2020 13:48

In response to m2b

‎07-24-2020 13:48

I spent time in the chat as well. Thankfully I purchased my Fitbit in April so they are replacing the tracker. 
Im sorry they aren’t doing more for you. 

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