Charge 3 Issues Not Being Addressed!!!

[MsGrateful]

Today I looked to the Fitbit community to hopefully find answers to issues with my Charge 3 not syncing and losing time AFTER trying all of the many, many, many so-called solutions all to NO avail.  I saw post where a moderator (Andrea, I believe) never responded to an inquiry after the poster answered her question, and there were, at the time, about 22 others with the exact same inquiry.

It's bad enough to have a product that is supposed to help us lead healthy and productive lives only to become basically useless in the intent for which is was purchased - but then to be completely ignored and dismissed when seeking out help, is despicable. 

[Kittykattopia]

I feel exactly the same way! I don't know if I will continue with fitbit if this isn't addressed! It just shows no respect to their customers. 

[MsGrateful]

Exactly!

I ended up doing a live chat and 4 hours and 3 case numbers later, it was FINALLY suggested that perhaps the tracker was defective so I took advantage of the

1-year warranty (only had it for 5 months), which gives option of replacement (tracker only) or 50% off a new one. Interestingly enough, the only Charge listed on the site is Charge 4. So, hopefully the refurbished replacement will last longer than 5 months, lol! 🤞

[Mslmt721]

I’m starting to think it’s a scam. this is the 2nd Charge where I was offered a replacement. the first time I had the charge 2. I got the same model. but this time around instead of getting another charge 3 I upped to the versa which of course is more money. Just funny there’s so many people with the same issue. They make money by offering you a more expensive model even at 1/2 off. 

[fritzmom]

@ MsGrateful, you paid full price for a NEW device only 5 months ago. Now the company is only replacing with a USED device. Does that sound right to you? Especially when there’s a one year warranty (or 2 depending on where you are).

[MsGrateful]

Agreed.

There's is DEFINITELY some sort of system in place for them to gain additional profit off the customer's loss and inconvenience and it's PATHETIC. Unsure how long the replacement will last, but totally sure that Fitbit will NEVER get another dime from me!!!

[MsGrateful]

@fritzmom

No, it does not sound right at all, because it's NOT. I'm not doing this "greed" dance with Fitbit!  Don't know and at this point, I don't even care if the replacement will last any significant length of time or not, but what I DO know is Fitbit will NEVER get another dime from me!! 

[Travlr]

Fitbit as moved on to newer products, so I suspect no fixes for the Charge 3. I think they have lost a slew of customers - including me - who won't buy another Fitbit product. In my experience, they last about a year. Not long enough based on their cost. I expect I have a couple of months left before my Charge 3 starts to have issues, I have had it since last December. Already researching other products. 

[MsGrateful]

Same here!

My replacement is due to arrive on Nov. 2 but honestly, I've already started researching other products as well.