Charge 3 - Main screen does not stay.

[Punkoz]

Hi,

My Charge 3 seems to not keep reverting to a screen that shows DND and Sleep. It never stays on the time/main screen. Is there anyway to fix this? I tried rebooting with the charger and got the smiley face. But it seems to keep on doing this.

Thanks for your help.

[EdsonFitbit]

Welcome to the Fitbit Community, @Punkoz.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In addition to the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether the above doesn't help, you can change the clock face.

Hope this helps.

[Punkoz]

Thank you for your reply.  It vibrated 3 times and then the smiley face came on.  I kept on holding on to the button but now it seems like it is not coming back out. It doesn't respond when I don't have it on the charging cable.  Once I connect to the charging cable then it comes on.

[EdsonFitbit]

Thanks for your response, @Punkoz.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[honeypfc]

My Charge 3 is acting the same way, plus flashing/skipping between clock face and the DND SLEEP face when not solely on the DND SLEEP face.

[EdsonFitbit]

Welcome to the Fitbit Community, @honeypfc.

Thank you for the information provided.

If you followed the troubleshooting steps shared above without luck, I would recommend getting in touch with Customer Support via chat or by phone. Please click here to get connected.

Have a nice day.