Charge 3 Malfunctioning

[alliwilly]

Yesterday, my Charge 3 started turning itself on and off repeatedly for an hour, constantly vibrating each time it turned on and off. I eventually got it to stop by restarting it (not a factory reset). This morning, the battery had died while I was sleeping (I went to bed with the battery at 70%). When I finally got it charged up, it now has odd white lines running down the screen face (both vertical and horizontal) when I look at it, it's deleted my stats a couple times today and it will sometimes turn itself off (but when you hit the button, it vibrates like it's on). I didn't do anything out of the ordinary with it recently, so I'm not sure why these problems are now popping up. I bought it in December 2019 new from Costco, so it's less than a year old. What do I do?? Is it permanently broken?

[RicardoFitbit]

Hi @alliwilly, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.