Charge 3 Not Recording Swimming Stats Correctly

[LouiseWilliams]

I used my new Fitbit yesterday swimming for the first time swimming 2400 metres freestyle with one stop for less than a minute.....it took 54 mins.

However the stats showed I had swam only 1600 meters and it took 67 mins!

Moderator Edit: Updated Subject for Clarity

[Fitat60Somethin]

My swims are not recorded properly at all. Very disappointed since that was a reason I was gifted it as well.
I do however like the sleep and heart rate functions but at times wonder about their accuracy too!

[LouiseWilliams]

Interesting to hear your views on the Fitbit Charge 3! I have finally given up on mine, continuing false promises from Fitbit to sort it out at some point in the future (they admit there is a problem). They would not let me return it - only a 45 day guarantee apparently! But I purchased from Amazon and the customer service there far better with a full refund so I can go on to buy a Garmin.

[Lavenderjo]

Good to know. My problem is not upsetting my children who bought it for me. I do not want to seem ungrateful. If anyone knows of a better gadget for monitoring my swimming please let me know. JOSent from my Samsung Galaxy smartphone.

[Fattacatta]

My swims used to be recorded accurately, now they aren’t right at all. Looked at possible issues and restarted the device no joy!!!! Come on Fitbit get it sorted! 

[Fitat60Somethin]

Exactly! It shouldnt be marketed for swimming if it can’t accurately record info
Eileen

[Lavenderjo]

It is definitely being returned. It also tells me I've climbed 14 flights of stairs when we stayed in the ground floor apartment on holiday and I did not climb any. Rubbish.Sent from my Samsung Galaxy smartphone.

[Lavenderjo]

I have tried everything the help line advised to no avail. Defi Italy going back. My children should not have to waste money like this!

[derrjone]

Suffering same inexplicable issues, heartbeat not recorded during swim and now thinks a swim is aerobic workout, all the more frustrating  because when I first got my charge 3 is worked fine. It also only records half distance when I do open water swims.

[Wazoomr]

I swam 20 lengths of 25M pool without stopping, freestyle the whole way. My Charge 3 did not track it at all. It did track the same swim yesterday.  Why not today?

[Wazoomr]

My fitbit Charge3 isn't tracking my swims anymore. I do the same swim every time. 34 lengths of 25M pool without stops. It worked ok for the 1st 2 mo. of swims 3 days/week. Now it only tracks if I manually start & stop the swim in the exercise mode. Can I return it?

[LouiseWilliams]

Hello
I found it incredibly frustrating that everything the Charge 3 was supposed to do it didn't except maybe the step count and for that you don't need a Charge 3!
It depends who you purchased the Fitbit from - Fitbit themselves only offer a 45 day guarantee if purchased from them direct but if not your contract is with the seller. I was lucky and purchased mine from Amazon and they refunded me the full cost with no quibbles.
Good luck!
Louise

[Lavenderjo]

Thank you.Sent from my Samsung Galaxy smartphone.

[Fitat60Somethin]

Don’t know about returns, check with where you bought it

[HIgolfer]

Agree with others.  Charge 3 is junk for tracking swimming.  I got this as a Xmas gift specifically so I could use it for lap swimming.  First I find out that I have to use the exercise function and manually start and stop it, which is a pain when you swim outdoors and face is hard to read in the sun.  But even when I do the manual start what is more frustrating is that my laps are undercounted EVERY time!  Also the calorie count seems off- swim for 35 minutes and only 150 calories?? None of the suggestions apply to me (I don't stop in between laps or mid-lap, etc.)  Very frustrating.  

Also the sleep tracking is also off.  It seems to say that I "wake up" when I get out of bed not when I'm lying in bed wide awake.  Charge 3 definitely not worth the money.  Unfortunately my husband bought it from FITBIT direct and I am past the 45 days. 

[Lavenderjo]

Still having trouble. Nearly always under counting laps and as I swim for more than 1 hour I too disagree with 298 calories burned.!!!Sent from my Samsung Galaxy smartphone.

[Roached]

My wife and I find the sleep tracking works fine.

[Fitat60Somethin]

Yes, that part works extremely well

E

[Fitat60Somethin]

Mine is opposite says I swim more

E

[Mobfit]

I have exactly the same problem and never got the right answer...

[GabiP.]

I'm having same problem and it's starting to get very frustrating... Have you bought a new gadget ?

I can't return my anymore, but I considering to buy a new one from a different brand... if you have any suggestions