Charge 3 Not Recording Swimming Stats Correctly

[LouiseWilliams]

I used my new Fitbit yesterday swimming for the first time swimming 2400 metres freestyle with one stop for less than a minute.....it took 54 mins.

However the stats showed I had swam only 1600 meters and it took 67 mins!

Moderator Edit: Updated Subject for Clarity

[HIgolfer]

No. Still using the Charge 3. It is also less than satisfactory for biking-
does not measure distance!

[Lavenderjo]

No just recording times in phone and counting laps. Some days my fitbit counts more lengths than I do but on other days it is less.Confusing and annoying.JoSent from my Samsung Galaxy smartphone.

[Mobfit]

Apple!! I’m considering it too

[AnnaPerera]

I have an HR Inspire. It never records lengths correctly although usually only 2 or 3 lengths out (but today 10 lengths out). I know for sure that it is the fitbit that’s wrong as it will record an uneven number of lengths when I have swum an even number. I have tried making sure I tap end of pool with hand wearing fit bit - which slows me down).  I’ve restarted it as well. Pleas advise what you are going to do about this. I especially bought  this model as my exercise (other than walking) is swimming

[Fitat60Somethin]

I’ve called several times to Fitbit they don’t seem to be concerned. I’ve re started my Fitbit doesn’t make a difference. I also told them it does not properly record my heart rate which is what I wanted for swimming. No support = different watch for me next time I need one

[AnnaPerera]

definitely question sleep stats. I seem to spend half the night awake according to fitbit, rarely have REM sleep and virtually no deep sleep. Lots of light sleep thoguh. I should be a zombie.....

[HIgolfer]

Exactly. Fitbit doesn’t care because the devices are still wildly popular. Not only does my Fitbit 3 not record swims correctly, it is also wildly inaccurate on bike rides. (Bike one way 100 calories, bike home exact same route and 300 calories! - can’t be right). Waste of money for anything other than steps in my opinion.

[AnnaPerera]

I have HR Inspire and it has exactly same problems. Sleep tracking I am sure can’t be right. It says I fall back to sleep when I lie in bed (awake) before getting up. I supposedly have very little REM or deep sleep (sometimes none of either) but am awake about 1 1/2 hrs during the night.

I do use the exercise/ swim tile but it never records laps correctly and like others my fitbit claims I burn only 4 calories every minute when I swim crawl quite vigorously. 

[Log34]

Yes mine says that I swim more lengths than I do, 45 when I swim 40 in a 50 m pool. But it does not record kicking with a kick board and it does not record if you stand at the end of the pool for more than 2 minutes. So I guess that's why it is inaccurate.

[Nay888]

I found a YouTube video that says to do a reset not a factory reset but put it in the charger then hold down the power button while it's in the charger till you see the :-). I did this and mine is working perfectly now 

[Log34]

Hi have done this. Will see how it goes tomorrow. I am swimming in the morning. Thanks for the info.

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[Alexbuxton]

This looks like it's a very common problem. I'm having it myself Fitbit product support don't help at all (you have to call through the Fitbit app and that cuts out, live chat is a boy, and the actual people just give you the same list of things that don't apply). Steer well clear.