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Charge 3 Not Tracking Heartbeat and Sleep

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‎08-14-2022 18:15 - last edited on ‎01-04-2023 17:48 by Moderator Alum

‎08-14-2022 18:15 - last edited on ‎01-04-2023 17:48 by Moderator Alum

It’s been a week that out of the blue my device is not detecting my heartbeat nor tracks my sleep and the green lights on the back of device are off. I tried turning off the heartbeat in settings, also restarted the device and still the green lights do not turn on   Did a short and long restart but it’s not working 

 

Moderator Edit: Clarified subject

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‎01-04-2023 17:49 - last edited on ‎10-11-2024 10:51 by Fitbit Moderator

‎01-04-2023 17:49 - last edited on ‎10-11-2024 10:51 by Fitbit Moderator

Hi there @Cv3. Welcome to Community Forums.

I appreciate you shared this information. I'd recommend you restart your device.

Also check these articles, How do I track heart rate with my Fitbit device?, How do I track my sleep with my Fitbit device? and What factors can affect my heart rate reading on my Fitbit device?.

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