Charge 3 Screen Wake option doesn't work

[3LabradorMum]

When I turn my wrist the time doesn't come up.  I have to push the side button.  Can this be fixed?

Moderator edit: subject for clarity/label 

[Odyssey13]

Hi @3LabradorMum  which Fitbit do you have? You've posted in an area for web developers, so you're not going to get relevant answers.

[3LabradorMum]

Sorry, I have the Charge 3

[Odyssey13]

Hi @3LabradorMum  no worries, I moved it to the area where you'll get more relevant responses. Is it possible the screen is dimmer than you need? See pages 18 and 19 of the user manual - click to go there. It's recommended to do a restart of your device. Maybe that would also help.

[WilsonFitbit]

Hello @3LabradorMum. Welcome to the community forums! @Odyssey13 Thanks for the great input and I'm glad to see you around! 

@3LabradorMum Thank you for the information and adding to the post above, make sure that your Charge 3 hasn't gone into Sleep or DND mode. When any of these settings are activated: 

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

To change this, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

If that is not the case, I recommend performing a restart. You can complete this process by following the instructions here: How do I restart my Fitbit device?

Hope this helps. 

[JonB57]

Tried upgrade, reset, still no response when tapping to change dnd or screen wake. Charge 3

[WilsonFitbit]

Hello @JonB57. Welcome to the community forums! 

Thank you for following the suggested troubleshooting steps. Since the inconvenience persists, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.