Charge 3 - Screen Won't Work

[Natwood]

Hello,

Charge 3 owner here. Last night my screen stopped working. I have searched the forums, reddit groups and tech sites, and apparently this is a common and known issue.

I have followed all the suggested steps from various posts:

1. Normal Restart

2. Long Restart

3, Restart, Disconnect from Charger, Reconnect

4. Changing Watchface

5. Various Other Suggestions

to no avail!

What can I do to receive some help for this issue?

[SunsetRunner]

Contact Customer Support.

[Wackyjak]

Hi Nat

+1 for contacting customer service. I've had mine for a few days over a year. Not a lot of problems with it until now. Same screen as you and a lot of other people here. To be honest I had already been on Amazon and was looking at other brands. Customer support emailed me back within 2 hr's, buy the end of the afternoon I was already taking care of 100%. Great service.

[andreaporter]

Charger 3.   Screen has frozen  on the clock face screen. Will not change.   Help. 

[SunsetRunner]

Try a Restart and do it several times if necessary.

[Natwood]

I've contacted customer support and since I'm two months out of warranty they won't do anything besides offering a 25% discount of another device. This is really crap seeing as this is a known issue and others have gotten assistance with it. Commence blogging and social media in 3..2..1...

[Wackyjak]

andreaporter

Have you tried changing the clock face yet. It worked when the device froze on the clock and I could't swipe. Other times when it got glitch and laggy or wouldn't sync I went to setting in the menu on the charge 3 scrolled down and tapped "about" scroll down and tap restart (not clear data) and it fixed it more than not. I think restart clears some memory. ( but thats just me thinking from ex.on  other devices) Any way the charge 3 seemed better after that until a few days ago when the screen went bonkers.