Charge 3 - Screen brightness deceases over time

[GJBerends]

Over time the brighness lowers. This seems to be an software issue because I can trick it into giving me a normal brighness when I fail to keep the fb connected while changing the clockface. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello @GJBerends, thanks for stopping by! On Charge 3, you can manage basic settings including brightness, heart rate, and button sensitivity directly on your tracker. Open the Settings app and tap a setting to adjust it (Brightness can be adjusted between "Auto", "Normal", and "Dim"). Swipe up to see the full list of settings.

I'd also recommend to restart your Charge 3 by following the steps at: How do I restart my Fitbit device?

Let me know if this helps, I'll be around!

[GJBerends]

hi Marre

Yes I am familier with the options. In short every setting even normal becomes unreadable except at night.

I also tried the following:

- Change clock type

- Restarted the fitbit

- Reset the fitbit

Nothing seems to work and the fitbit works fine but the display is useless in the daytime.

I can trick the fb in the normal display brightness with changing the clocktype and while it is loading disconnect bt. It will work just fine with the brightness correct until I connect it with bt again and sync the fitbit data with my phone. 

So for now I work around the problem but I hope Fitbit will help me with a solution. Because I want to see my steps and time during the daytime and sync it to get my messages on my fitbit. This is now impossible.

[MarreFitbit]

Hello there @GJBerends, thanks for coming back and for letting me know what you've tried. 

I was about to create a support case on you behalf, but I saw that you got in touch with our Support Team after posting here. Please check your inbox, our team is waiting for your response. Next steps were sent to you. 

[Lgrafcnm]

How do I get to the settings screen on the fitbit Charge 3?

[6112]

Same problem.  I did a complete reset.  Can hardly see the screen.  I did sign up for 3 free months of premium.   What a waste.  Can't even see the screen.  A lot of folks have the same problem.  I'd like to wear it but even the time seems to be very dim.  Any ideas - the ones from fitbit seem useless?

[SunsetRunner]

Is that a trick to lead us buy a new one?

Or a bad algorithm to conserve battery. 

But why would that be adjusted by the app? 

I have the same symptoms.

Those batteries are supposed to operate almost at full capacity for a 1000 charges. Charging it once a week it barely reached 150 charges for the 2.5 years I own it.

[VonSparkovich]

This is what I've come to believe. My Charge 3 is a few years old now but the screen is super dim. Best guess is it's being intentionally dimmed because of age so that I buy a new one