Charge 3 - Screen brightness

[Dodos69]

I've been wearing my chargec3 since Christmas & the screen has been fine. But yesterday I noticed it was much dimmer & I was struggling to read the screen. I checked the settings, if I changed it to Auto it was impossible to see. I have performed an 8 sec restart & still no joy....... 

Moderator edit: updated subject for clarity

[Hiren2011]

It seems this is a common issue and I am to the point where I can't properly see the screen in practically in complete darkness!!

Why can't Fitbit just push an update where the brightness is at its highest and people can adjust per their taste. And that setting should be available in the app on the phone and/or the settings in online account.

What's the point of smartwatch otherwise?

[WilsonFitbit]

Hello @Hiren2011, welcome to the community forums! 

I'm very sorry for the experience and thank you very much for your feedback! Please note that the Brightness of your Charge 3 can only be adjusted through the device itself and not from the App, but your suggestion is really appreciated. While this isn't yet available, I'd recommend to post this idea in the Feature Suggestions board so our developers can take it into consideration for new updates or product development.

So, if you have tried the suggested troubleshooting steps from this thread and even adjusting the brightness on the tracker, my best recommendation is to contact the Support Team for further assistance. You can click here to get connected. 

See you around. 

[Mia4136]

I am having the same brightness problem and this suggestion doesn't work.  I tried it several times.  The charge 3 is not the best model.  The charge station is awkward and the cord is way too short to comfortably fit behind furniture. 

I am also a long time fitbit user and considering going over to Samsung, but I don't want to sacrifice my fitbit friends and challenges.

Moderator Edit: Merged posts

[WilsonFitbit]

Hello @Mia4136. Welcome to the community forums.

I'm very sorry for the inconvenience and thank you so much for following the suggested steps. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

On a side note, I was able to see that you have reached out to our Support Team and they were able to provide information. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to your case and they will be glad to continue assisting you. 

See you around. 

[dawnfin]

My husband is also experiencing the same issue with his Charge 3.  Recently the screen has become so dim, the time is discernable that it doesn't pay to wear it.  From what I can see in previous posts, there is no fix.  Is this correct?

[WilsonFitbit]

Hello @dawnfin. Welcome to the community forums. 

Thank you for taking the time to report the inconvenience with your husband's Charge 3. Regarding your inquiry, I'd like to let you know that if he has followed the suggested steps from this thread, my best recommendation is to contact our Support Team for further assistance. Note that he can contact them through chat or over the phone and he can get connected using this link. 

On a side note, he can explain the inconvenience and the troubleshooting steps he has followed, this way they can assist you from there. 

See you around.