Charge 3 Screen not functioning properly

[Kevrich]

My Fitbit charge 3 screen only shows half of the clock and has horizontal black lines on the rest done long reset and then it only shows half a smiley face

Moderator edit: subject for clarity/format

[WilsonFitbit · Accepted solution]

Hello @Kevrich. Welcome to the community forums! 

Thank you for the detailed information and for trying a long restart. Since you've tried most of the steps from this thread and the inconvenience persists, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through the link provided in that thread or you can click here to get connected. 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Kevrich]

Thanks I'm getting my fitbit replaced

[WilsonFitbit]

@Kevrich Thanks for your reply. 

I'm glad to hear that you'll be receiving a replacement Fitbit device. I hope you can get back on track soon! 

Have a wonderful day!