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Charge 3 Screen not working

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‎07-08-2020 19:32 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

‎07-08-2020 19:32 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

The screen on my charge 3 is no longer turning on. It is always just black. Everything else works fine, however. It still tracks my steps, sleep, and heartrate just fine. 

 

I have already attempted changing the clock face to every face available, and I have tried both a normal restart and a long restart to no avail. Please tell me there's something else I can try? Thanks

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‎07-10-2020 18:10

‎07-10-2020 18:10

Welcome to the Fitbit Community, @LaurenK7976.

 

I am sorry to hear your Charge 3 screen is not working. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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