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Charge 3 Screen wake not working

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‎04-22-2021 21:02 - last edited on ‎04-23-2021 04:02 by Fitbit Moderator

‎04-22-2021 21:02 - last edited on ‎04-23-2021 04:02 by Fitbit Moderator

The screen wake function on my charge 3 is not working. When I go to turn that feature on, the icon does not light up, it just stays dimmed. I tried restarting it but that didn't work. Any ideas?

 

 

 

Moderator edit: subject for clarity

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‎04-22-2021 21:38

‎04-22-2021 21:38

You might be in Sleep Mode - in Quick Settings near Screen Wake.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-23-2021 04:05

In response to JohnnyRow

‎04-23-2021 04:05

Hello @Stejebo. Welcome to the community forums! @JohnnyRow It's nice to see you around and thanks for your great input! 

 

@Stejebo. As @JohnnyRow mentioned, the Sleep Mode on your Charge 3 might be activated. When this is activated, the screen's brightness is set to dim. In this case please disable Sleep Mode and check if you're able to adjust the Screen Wake on your Charge 3. For more information about how to navigate your Charge 3, please check: How do I navigate my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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