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Charge 3 SmartTrack activities are gone

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‎02-03-2020 08:02 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-03-2020 08:02 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

Hi!

 

This morning my new Charge 3 auto tracked my bike ride to work. When I looked again this afternoon, it was gone. I couldn't find my bike ride and it doesn't seem that it counted the calories I burned with it. Can you help me fix it? I tried logging out and in again but that did not work.

 

Thanks!

 

 

Moderator edit: updated subject for clarity

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‎02-04-2020 09:15

‎02-04-2020 09:15

Hi there @Charly27, welcome to the Community Forums. Thanks for the details provided about your bike ride that has disappeared. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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‎02-07-2020 01:38

In response to MarreFitbit

‎02-07-2020 01:38

Well they haven't really helped, they have only sent me an article on how SmartTrack works. It still doesn't work and it's ridiculous that no one cares to help me. I see that others have these issues as well and they are being ignored. It would be great if someone from FitBit could actually help me with this issue.

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