Charge 3 SmartTrack isn't working

[LindseyField]

I usually let my Fitbit automatically record walks. Up until 4 days ago that was fine! Then I used the records function with GPS for 2 days and got nice pictures of the routes I walked.

The last 2 days the Fitbit app does not think I have walked at all. I tried to manually add them, knowing the times and duration (from my husband's Fitbit app) this didn't work since I couldn't get the app to recognize Walk as an activity. I have checked the app is up to date and I have restarted the Fitbit.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @LindseyField.

Thanks for troubleshooting this SmartTrack issue. SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly.

For more information about how SmartTrack tracks activities, please review our help article: Which activities does my Fitbit device track automatically?.

Let me know how it goes. 🙂