help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 SmartTrack isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2020 00:08 - last edited on ‎11-16-2020 09:47 by Moderator Alum

‎08-11-2020 00:08 - last edited on ‎11-16-2020 09:47 by Moderator Alum

My charge 3 is new I've only had it a week, its been auto tracking my swimming fine until the update last night and didn't register any of my 50 minute swim this morning! Its really irritating as the whole reason I brought it was to track swimming lengths. Any advice?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-16-2020 09:48 - last edited on ‎05-12-2025 07:06 by Fitbit Moderator

‎11-16-2020 09:48 - last edited on ‎05-12-2025 07:06 by Fitbit Moderator

Welcome to the Community, @Iloverats.

I understand how are you feeling. SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't recognized, lower the auto-exercise recognition setting to 10 minutes.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes