08-10-2020
12:11
- last edited on
11-16-2020
09:52
by
AlejandraFitbit
08-10-2020
12:11
- last edited on
11-16-2020
09:52
by
AlejandraFitbit
My first charge 3 wasn’t even 6 mths old and it turned pure black on the screen couldn’t do anything with it as it was in responsive. got a replacement one. and now that one is not working properly only 8mths old and It won’t sync to my iPhone all of a sudden, can’t read the display screen as it’s Got missing parts of the numbers.
It’s like lines that run thought the display screen some bits you can’t even make out what it’s meant to be. My husbands one is the same. I’m waiting on an other replacement charge 3 to arrive. let’s hope it’s going to trouble free this one .as this will be my 3rd one and to top it all
The one I have which is faulty is a rose gold blue/ grey One. the only choice I got on a replacement one was a black one. So you don’t even get a choice it’s a case of it’s that one or nothing at all. It would be nice if Fitbit could rectify the issues with their fit bits so they work better than they do.
Or even recall them as they are certainly defective with so many common faults.and give people replacements That Are actually reliable. The Fitbit Company can clearly see that so many people are having the same issues also that I have Had as well.
question for fit bit why are you not fixing these faults. Or recalling faulty products. and wanting to improve your products and wanting you customers to be happy and satisfied with your products
instead of un happy customers complaining about your products.
Moderator Edit: Clarified subject
11-16-2020
09:52
- last edited on
05-12-2025
07:06
by
MarreFitbit
11-16-2020
09:52
- last edited on
05-12-2025
07:06
by
MarreFitbit
Welcome to the Community, @Iggypiggy.
I understand how are you feeling and appreciate the feedback provided about the Charge 3. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.
In the meantime, let me know if you need anything else.