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Charge 3 Steps going Backwords

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‎06-09-2020 14:21 - last edited on ‎09-16-2020 11:33 by Fitbit Moderator

‎06-09-2020 14:21 - last edited on ‎09-16-2020 11:33 by Fitbit Moderator

Hi, 

 

mM wife's charge 3 is going backwards in steps. I tried a reset at least 3 times already and still no luck. Any idea how to fix this?

 

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