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Charge 3 Weight tile displaying incorrect information

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‎03-23-2021 11:22 - last edited on ‎03-25-2021 05:55 by Fitbit Moderator

‎03-23-2021 11:22 - last edited on ‎03-25-2021 05:55 by Fitbit Moderator

Hi! I have been logging my weight loss and the app shows everything just fine, my current weight, how much i’ve lost and how much more i have left to lose to meet my goal. However, the watch itself is only displaying my starting weight, not my current one. Is there a way to change this?

 

 

Moderator edit: subject for clarity

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‎03-25-2021 05:54

‎03-25-2021 05:54

Hello @Taylorb2000, welcome to the community forums! Thank you for the information! 

 

If you haven't done so, I would recommend following the troubleshooting steps below to see if the Weight tile updates your Weight information: 

 

  1. Remove your Charge 3 from the Bluetooth settings.
  2. Verify if the Fitbit app is updated to the latest version.
  3. Set the Location settings to "Never".
  4. Force quit the Fitbit app and reboot your phone.
  5. Open the Fitbit app, tap on your profile icon > Charge 3 > Sync Now. If prompt, pair your tracker via Bluetooth.

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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‎04-11-2021 21:04

In response to WilsonFitbit

‎04-11-2021 21:04

This has happens to me too. It’s so frustrating. I really hope it isn’t a software change. I need to see an overview of my weight for the past year to motivate me! 

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