Charge 3 screen too dim

[Sparky1000]

My screen has gone dim, I've had the brightness on normal and auto but makes no difference, I've rebooted and done the usual things, but I can't see the screen outdoors at all. My charge 3 is nearly 2 years old, I've been a fitbit owner since 2017 and had problems with other trackers I've owned and fitbit has sorted them, so please sort this one.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sparky1000.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.

[Discovered]

I had the exact same issue. Try all of the options they tell you to do, and they don’t work. Try resetting your password on the app. I am almost 3 hours in, and the display is still bright!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Discovered.

Thank you for joining the thread and sharing your experience. I understand how you are feeling and appreciate your time and efforts to help other users. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

See you around.