Charge 3 account logging issues

[Mandyst]

My fitbit app logged me out last night and I couldn't log back in as I couldn't remember my password. I tried to click on resetting my password but it wouldn't work. I tried to make a new account thinking it would link to the old one and it hasn't.

I want to delete the new one and logged into my original one so I can keep all my records etc. Fors anyone have any ideas on what to do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mandyst, welcome to our Fitbit Community. I'm sorry to hear about the issues you have experienced with your Charge 3 account. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll be around if any question arises.

[Mandyst]

Ok great thankyou very muchSent from my Galaxy

[JuanJoFitbit]

Hi @Mandyst, you are very welcome!

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀