I received a replacement head for my charge 3 last week after owning this for several months in tracking zero active minutes unless it's in the middle of the night when I'm sleeping and my sleep tracker shows this. Needless to say I had reached out to the company they helped me plus I'm still under Fitbit warranty before I'd even head into my extended warranty I purchased for this and I can tell you for certain I only was able to log active minutes one time last week where my charge 2 device log several times throughout the week active minutes. I am so upset that they send me a new head and this morning for example I will get my heart rate in from approximately 7:14 a.m. to 8:12 a.m. I was up in the hundreds because I was cleaning my house and doing the laundry and non stop moving and though my heart rate spiked up where I knew I was getting some moving going and some action it shows 0 active minutes on this charge 3. I swear there are so so so many errors Since switching from my charge 2 upgrading to this charge 3 that I strongly dislike, do not trust and wish I never had to upgrade to. All they'll be able to keep doing that the company is keep sending me a free replacement head saying that my last one was defective but the more and more comments that I have posted on here and that I've read about are all showing the same issues coming up and I don't even have an Apple phone mine's an Android and it's still is messing up my active minutes so what's the point in having a Tracker device that's not tracking properly and I'm the kind of person that talks with my hands so last night when we were at a Verizon Wireless store and I was talking to the sales associate, my hands are moving all over the place but yet my legs didn't move a bit worst step and I reach 250 steps in that hour and I was standing there talking to him about the new iPhone x. It's the same thing with the gentleman that wrote about how they're swimming with it and Fitbit is very aware that it is not tracking active minutes and that is just not cool and it's not okay it's not right. I'll be back in contact with them again today if they would just let me know that hey there's another tracking device that actually does work that doesn't have any issues I'd go ahead and upgrade to that but that switch from the charge 2 to the charge 3 has been a disaster from syncing issues in the past to just not tracking my walking steps 2 then putting in inaccurate information for active times when it's contradicting it's on data where I'm sleeping and then when I'm actually actively working and I know that I am I'm registering zero active minutes has anybody else had more than two brand new charge 3 had sent to them where they finally got one that is accurately measuring data from one's body? Thank you, Kristina
