Charge 3 alarm keeps reseting itself

[TLPS]

My Charge 3 alarm keeps resetting itself. 

example: I set the alarm at 7am, 8am and 9am. The alarm with show up in Charge 3 screen as 7am, 7am, 9am. 

what is wrong with the alarm settings? I’ve checked my Charge 3 for OS updates but there is no update available.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @TLPS, welcome to the community forums! 

I'm sorry for this experience! I'd suggest you to please restart your Charge 3 following the steps provided in the following link: 

How do I restart my Fitbit device?

If the inconvenience persists, please remove the alarms and re-add them back to see if that helps: 

• To turn off an alarm, open the Alarms app > tap the alarm > turn the alarm off.

For more information, please check: How do I manage alarms on my Fitbit device?

Hope this helps! 

[TLPS]

Hi, 

I tried restarting my Charge 3 multiple times and deleting my alarms and re-set the alarms but the problem still persist. 

Please advise what other options do I have?

Thank you.

[WilsonFitbit]

@TLPS Thank you for following the suggested troubleshooting steps! 

I appreciate the time you've taken to report this. I'd like to let you know that my team is aware of it and they are working to identify a resolution as quickly as possible. Thanks for your patience! 

See you around.