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Charge 3 and feedback for Fitbit

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‎03-10-2021 12:21 - last edited on ‎03-11-2021 03:02 by Fitbit Moderator

‎03-10-2021 12:21 - last edited on ‎03-11-2021 03:02 by Fitbit Moderator

I contacted customer service about black lines on my screen (I've had this one for only 13 months).  The basic and long restarts didn't help.  And because it's "out of warranty", they can only offer me a 35% discount code for a new Fitbit product that will break within a year.  I came to this forum now, and see that this is an extremely common complaint with the same non-response from Fitbit.  Way to stand behind your product.  And these aren't cheap.  Needless to say, I will never buy another Fitbit product again, nor will I ever recommend a Fitbit product to anyone.  Very disappointing. 

 

 

Moderator edit: subject for clarity/word choice

 

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‎03-11-2021 03:05

‎03-11-2021 03:05

Hello @Linda0125, welcome to the community forums! 

 

Thank you very much for taking the time to provide your feedback! Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

 

On a side note, our limited warranty provides replacements that have a defect while still in the warranty period. Because your Charge 3 is out of warranty, a discount is provided. If you would like to check our warranty policy, please check: 

https://www.fitbit.com/global/us/legal/returns-and-warranty

 

Thank you for your understanding. 

Wilson M. | Community Moderator, Fitbit.
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