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Charge 3 battery and display issues

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‎07-20-2020 18:54 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-20-2020 18:54 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

I am having so many issues with my Charge 3 for the past 3 days. The battery drained in one day and swiping in between screens is glitchy. Sometimes it won't swipe at all. I have rebooted the Fitbit multiple times. I turned it off for a day to give it a break. I have had my Fitbit for almost 2 years and it has been fine until now. My activity has not changed so I am unsure as to what the issue is. 

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 11:34

‎08-03-2020 11:34

Welcome to the Community, @LotoyaB.

 

Thanks for troubleshooting the issues you are experiencing with your Charge 3. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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