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Charge 3 battery draining fast

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‎10-31-2020 09:57 - last edited on ‎11-01-2020 11:14 by

‎10-31-2020 09:57 - last edited on ‎11-01-2020 11:14 by

I used my Fitbit Charge 3 for 6 months now and has been wearing it actively. All was good until yesterday, I charged the low batt Charge 3 to full and noticed that the RED Led lights was flickering thru the day which usually doesn't. Then middle of night I notice it is totally flat which normally doesn't happen as each charge can last for more than a week.  I charged the flat Charge 3 again in the morning and it took more than few hours to charge full this time (normally charge very quickly), then it drained flat  immediately within an hour. This time I left it for a few hours off to make sure there is a total 'reboot'; before I made another try to charge and again it became totally flat within less than 1/2 hour.  Can someone help to advise what is going on with my Charge 3?

 

 

Moderator edit: subject for clarity 

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‎11-01-2020 11:13

‎11-01-2020 11:13

Welcome to the Fitbit Community, @jantaisg.

 

I am sorry to hear your Charge 3 battery is draining faster than expected. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-15-2020 06:02 - last edited on ‎11-15-2020 16:28 by

In response to LiliyaFitbit

‎11-15-2020 06:02 - last edited on ‎11-15-2020 16:28 by

Thanks for responding to my post. Yes Fitbit team has responded to me and get my Charge 3 replaced quickly... I already wearing it today... Thanks for the prompt response to fix my Charge 3! 

Thanks for the speedy support!

 

Regards,

 

 

Moderator edit: personal info removed

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‎11-15-2020 16:31

In response to jantaisg

‎11-15-2020 16:31

Thank you for your reply, @jantaisg.

 

That's great news! I am glad to hear that our Support team took care of your case and you were sent a replacement. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience and working on your goals. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

 

Keep on visiting the forums!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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