Charge 3 battery draining quickly

[AttiGh]

Hello! I got my Charge 3 last Friday, since that day the battery doesnt last more than 24 hours. I dont have the bluetooth enabled all day or anything. Is it me or I just got a faulty device?

I have reset it, cleared dat, I dont sync it unless I want to.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @AttiGh, welcome to the Community Forums. Thanks for the details provided about your Charge 3's battery behavior. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Make sure to reply back to them as soon as you perform the recommended steps.

As per the description, it seems that it has insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can find more detailed information in the help article: Why isn't my Fitbit device's battery charging? 

Also, I'd like you to review the tips and recommendations provided in the article: Can I extend my Fitbit device's battery life?

Let me know if you have any questions present. 

[AttiGh]

Thank you! I did, and the battery lasted only 24 hours again. I just got my fitbit on 1/3/2020, I think I will be returning the device, unfortunately.

[MarreFitbit]

Hello @AttiGh, thanks for getting back. I've seen that you reported the outcome to our Support Team today. 

Keep an eye on your inbox, someone will contact you back in a while. 

Have a nice day! 😉