Charge 3 battery draining quickly

[Spawned]

My Charge 3 is only lasting 9 hours on a full charge, just started doing this this week. I did get an email from Support who gave me a link on how to charge my tracker. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Spawned, it's nice to see you around the Community Forums. I'm sorry to hear that your Charge 3's battery life is draining quickly, I understand where your concern is coming from. Thanks for the details provided in your post. 

Since you're now in touch with our Support Team, I suggest keeping the conversation with them in order to resolve your issue. Please keep an eye on your inbox for further instructions.

We hope your issue is solved soon.  

[Spawned]

Thank you  . This was Supports reply after leaving me the link on how to charge my Fitbit. And they have not answered my reply e-mail

If you have any further questions, please visit the fitbit.com  help page via the link: help.fitbit.com 

[MarreFitbit · Accepted solution]

Hi there @Spawned, thanks for getting back and for the update. 

I've seen you have replied today to your support case, so I'd suggest to wait until they reach out to you again, due to recent events affecting our operations, support options are limited and wait times are longer than usual what means it may take almost 7 business days to respond. I cannot create a new case for you as it will take longer, so I'd appreciate if you wait the next few days to receive a response from our team. Keep in mind that they will definitely continue working with you.

I'll be around if you have any questions present.