Charge 3 battery draining quickly

[Kinomi]

I am having battery issues with my charge 3.

I woke up one morning with a dead battery (double checked my app and it was at ~60% at the time of last sync) so, I plugged it back in for 30+ minutes while I went out to run errands.
When I returned it was showing 100%, so I went out for a run and it was dead by the time I returned. I plugged it back in and let it charge for several hours until I went to work, where it died within hours.

I have short reset the device (through settings on the device itself,) reset user data, long reset it by holding the buttons for 15 seconds and it is still facing the same issues.
It dies and shows 0% battery, I plug it in and it jumps up to 100% battery. I take it off the charger or reset the device and it goes back to 0% charge.

I have scrolled through the forum and tried everything I came across so far, and not one of them has worked to solve the issue.

Moderator edit: subject for clarity

[melicioushoney]

I just started experiencing the same thing in the last couple of weeks. I charge it to 100%, and as soon as I put it on, within minutes, it’s at 30%, then dies.

[WilsonFitbit]

Hello @Kinomi, @melicioushoney Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've tried prior to posting! There are some factors that could affect the behavior of your Charge 3. For more information, I recommend checking this link: Can I extend my Fitbit device's battery life?

If that doesn't help, my best recommendation is to contact our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

See you around. 

[Kinomi]

I'm afraid this does not help.

As mentioned, it's not that my battery life is poor. It's non-existent. It immediately dies, which would leave me to believe it's a software/firmware issue rather than actual battery drain.
If I reset the watch while it's charging in the cradle, it goes from 0 to 100 while still plugged in. 

[WilsonFitbit]

@Kinomi Thank you for the response! 

Since this inconvenience persists, I believe the best you can do now is to contact our Support Team for further assistance. Click here to get connected. 

See you around. 

[SteveNKY]

Hello,

Yes my Charge 3 goes from 100% to 0% within minutes.  It could be the battery?  No way to tell. I am not spending money on a potentially unreliable Charge 4.  I am back to wearing my Charge 2.  Charge 2 (2016) is about 5 years old and battery still holding a 5-6 day charge.

[WilsonFitbit]

Hello @SteveNKY. Welcome to the community forums. 

I'm sorry for this experience and thank you for the detailed information and for taking the time to provide your feedback. Regarding your question, if the tips that I shared above didn't help to extend the battery life of your Charge 3, I recommend reaching to our Support Team for further assistance. They will be able to look at the behavior of your tracker and get back to you with a prompt resolution. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.